Streamline internal tools and workflows so teams can deliver faster with less friction.
Employee Experience
- The Challenge Clunky, fragmented internal tools and manual workflows create daily friction for employees. This frustration leads to lost productivity, burnout, and difficulty retaining top talent.
- Our Approach We use service design to map employee journeys and identify the most significant pain points. We then streamline these experiences by redesigning workflows, automating repetitive tasks, and introducing intuitive self-service tools.
- Our Experience At the Department of State, we tackled a major source of friction: logins. By implementing a passkey-based single sign-on (SSO) solution, we created a seamless and secure access experience for over 1,000 users.
- The Outcomes Boost employee satisfaction and productivity by removing daily frustrations. You'll foster a more positive work environment, leading to higher retention, better performance, and a stronger company culture.
