Define north-star metrics and leading indicators; instrument systems for telemetry.
KPI Development
- The Challenge Many organizations track 'vanity metrics'—numbers that look good but don't reflect true business impact. Without the right KPIs, teams can't prioritize effectively or know if they are succeeding.
- Our Approach We work with you to define a critical 'north-star' metric that represents ultimate success. We then identify the leading indicators that predict progress toward that goal and instrument your systems to collect the necessary data for measurement.
- Our Experience We developed a comprehensive KPI framework for a housing platform and its associated services, defining clear outcome-based metrics that aligned every team's efforts toward the same strategic goals.
- The Outcomes Gain a crystal-clear understanding of your business performance. A strong KPI framework improves alignment, increases accountability, and focuses the entire organization on achieving meaningful results.
